Delivery & Returns

What are your delivery options?

All orders are dispatched the next working day via Royal Mail. All UK orders are sent via 1st Class as standard, or we offer a tracked option. All UK orders over £15 will automatically receive free shipping at checkout.

All International orders are sent via standard tracked service (3-5 working days), please be aware that customs fees may be applied upon delivery, subject to the courier at destination. We are not held responsible for any packages which are lost or damaged in transit.

What is your returns policy?

We will gladly offer a refund or exchange if you are not satisfied with your product or if it arrives faulty, provided that you notify us within 10 days of delivery. Please note that the customer is responsible for return shipping costs. 

What are your payment options?

We accept all major debit/credit cards, and PayPal.

 

Our packaging is...

100% eco-friendly and biodegradable

Tied on to recycled card

Wrapped in recycled tissue paper

Sealed with a Kraft sticker

Packaged in a biodegradable plastic padded bubble envelope

 

©2020 by From Sienna